TR20 · Tirau, Waikato
Warranty, Refund and Returns
Concerns about workshop services, parts and products.
Policy
If something goes wrong, contact TR20 first.
Give us the job, invoice or part details and explain the problem. We will review the circumstances and the remedy that applies.
01
Your rights under New Zealand law
Nothing in this policy limits any rights or remedies you have under the Consumer Guarantees Act 1993 or other applicable New Zealand law.
02
Workshop services
If you believe workshop work has not met the agreed scope or the guarantees that apply to services, contact TR20 promptly. We will review the job and discuss the appropriate remedy.
03
Parts and products
If a part or product supplied by TR20 is faulty, damaged or does not match its description, contact us with the job or purchase details. The available remedy depends on the circumstances and applicable law.
04
Change of mind
A refund is not normally available because you changed your mind after agreeing to workshop work or purchasing a part. We may consider a request before work starts or before an unused item is ordered or fitted.
05
Contact us first
Please give us the motorcycle, job or invoice details and a clear description of the problem. Do not send a part or motorcycle without first agreeing the return or inspection arrangements with TR20.
Questions
Tell us what happened.
Send the job or invoice details and a clear description of the issue so we can review it.